Returns & Exchanges

At Shoe City, we want you to walk with confidence, which is why we offer a 30-day window for returns or exchanges on all unworn footwear in original packaging. We are dedicated to ensuring you find the perfect fit and style for your journey.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Place the unworn shoes back in their original box and secure them inside a shipping mailer to prevent damage during transit.

• 3.
  Attach the Label

  Print the prepaid shipping label provided via email and affix it clearly to the outside of your package, covering any old shipping marks.

• 4.
  Drop Off and Track

  Hand your package to the designated carrier and keep your tracking receipt; your refund or exchange will be processed within 5-7 business days of arrival.