Frequently Asked Questions
Everything you need to know about shopping at Shoe City
How do I determine the right shoe size?
We provide a comprehensive size guide on every product page. We recommend measuring your foot from heel to toe and comparing it to our chart, as sizing can vary slightly between different brands.
What is your return policy?
We offer a 30-day return window for all unworn footwear in its original packaging. Simply visit our returns portal to generate a prepaid shipping label.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your new kicks sooner.
Are your shoes authentic?
Yes, Shoe City is an authorized retailer for all the brands we carry. We guarantee that every pair of shoes sold on our site is 100% authentic and sourced directly from the manufacturer.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and interest-free installment plans through Klarna.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location.